Your privacy is our priority. This document clearly explains how rp99 collects, uses, stores, and protects the personal data of every member who uses our platform.
Six data protection principles that ensure your personal information is always safeguarded on the rp99 platform
All personal data and financial information of rp99 members is protected using 256-bit SSL encryption — the same security standard used by leading financial institutions in Malaysia.
Rp99 does not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. Your data belongs entirely to you.
Only authorised rp99 staff with a legitimate operational need are permitted to access member personal data. All access is logged and continuously monitored.
Rp99 member personal data is stored on servers protected with multi-layered physical and digital access controls. Data backups are performed regularly to prevent information loss.
In the event of any security incident involving member data, rp99 is committed to notifying affected members as promptly as possible in accordance with established procedures.
You have the right to request rp99 to delete your personal data upon account closure, subject to applicable legal record-keeping obligations of financial platforms.
As an rp99 member, you have clear rights over your personal data — and we respect every one of them.
You may request a copy of all personal data held by rp99 about you at any time through official support channels.
If any information in your profile is inaccurate or outdated, you have the right to request that rp99 correct it promptly.
You may object to the processing of your personal data for direct marketing purposes or any other purposes you do not consent to.
You may request deletion of your personal data when it is no longer needed for the original purpose of collection, subject to legal requirements.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider of your choice.
In certain circumstances, you may request rp99 to restrict the processing of your data while a complaint or dispute is under review.
Important Note: This Privacy Policy applies to all users of the rp99 platform, including the website and mobile app. By using the rp99 platform, you agree to the collection and use of information as described in this document.
Rp99 ("we", "Platform") takes the privacy of every member using our services extremely seriously. This Privacy Policy is crafted to ensure you fully understand how we handle your personal data responsibly, transparently, and securely.
This policy covers all your interactions with rp99 — from the moment you browse our website, register as a member, make a deposit, play games, communicate with our support team, through to using the rp99 mobile app.
As a platform operating in Malaysia and serving Malaysian users, rp99 is committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international data protection standards. We only process your personal data when there is a lawful basis to do so.
rp99 has never and will never sell member personal data to any third party for commercial gain. This is our fundamental commitment to every member.
Rp99 collects your personal data through various means — either directly from you or automatically through your use of the platform. The following are the categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account number, transaction records | Deposit & Withdrawal |
| Technical Data | IP address, device type, web browser | Automatically during use |
| Usage Data | Game records, wagering habits, preferences | Automatically during gameplay |
| Communication Data | Live chat records, emails with support | Interactions with customer support |
Rp99 only collects data that is strictly necessary for legitimate purposes. We do not collect sensitive data categories such as health information, political views, or religious beliefs unless required by law.
Personal data collected by rp99 is used for specific, legitimate, and pre-stated purposes. The following are the primary purposes for which your data is used:
rp99 will not use your data for purposes beyond those stated above without first obtaining your consent. You will be informed of any material new use of your data.
Rp99 understands that your trust depends on how we handle data sharing. We do not share your personal data arbitrarily. Data sharing only occurs in the following situations:
All third parties that receive rp99 member personal data are bound by strict data confidentiality agreements and are only permitted to use that data for the specified purposes.
The rp99 platform uses cookies and similar tracking technologies to enhance user experience and maintain the security of your session. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the rp99 platform. Continued use of the platform is considered consent to the use of cookies as described above.
rp99 does not use cookies to track your activity on other websites or for third-party advertising purposes unrelated to our platform.
Rp99 invests seriously in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ include:
While rp99 takes all reasonable steps to protect your data, no security system can guarantee absolute protection. You are also responsible for safeguarding your account password and not sharing it with anyone.
Rp99 does not retain your personal data longer than necessary for the stated purposes. Data retention periods depend on the type of data and applicable legal requirements:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using approved procedures. Anonymised data can no longer be linked to you and may be used for internal analytics purposes.
As an rp99 member, you have enforceable rights regarding your personal data. To exercise any of these rights, please contact the rp99 privacy team through the official support channels with the following information:
Rp99 will process your request within 30 business days from the date a complete request is received. For more complex cases, this period may be extended to up to 60 days, with notice provided to you.
We will not charge any fee for processing reasonable, one-time privacy rights requests. Excessive or repeated requests may be subject to a reasonable administrative fee.
In the course of platform operations, rp99 may need to transfer your personal data to servers or service providers operating outside Malaysia. Any such data transfer will be carried out with adequate safeguards, including:
Rp99 does not transfer your personal data to countries that lack adequate data protection without putting in place appropriate additional safeguards.
The rp99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
Should rp99 discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has provided information to rp99 are advised to contact us immediately.
rp99 maintains a zero-tolerance policy towards participation by underage individuals. Any account suspected of belonging to a person under 18 will be suspended immediately pending completion of age verification.
Rp99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements in the way we protect your data.
For changes that involve materially different use of data from the original, rp99 will obtain your renewed consent before applying those changes to existing data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way rp99 handles your personal data, our privacy team is ready to assist:
We are committed to handling every privacy-related inquiry with seriousness, professionalism, and within a reasonable timeframe. Your trust is rp99's most valuable asset.
If you are not satisfied with rp99's response to your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia or the relevant regulatory authority in your jurisdiction.
Rp99 protects your privacy at every step. Register now and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 Malaysian members who already trust rp99.